Return & Refund Policy

Return & Refund Policy

14-Day Return Policy

At Czozo, we want you to shop with confidence.

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be returned in its original condition.
  • All original packaging, accessories, manuals, tags, and included items (if applicable) must be returned.
  • The product must not show signs of misuse, damage, or alteration after delivery.

Please contact our customer support before returning any item to receive return authorization and instructions.

Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 30 days.

Card Payments

Orders paid by credit or debit card will be refunded to the original payment method.

Cash on Delivery (COD) Orders

For eligible returns of Cash on Delivery (COD) orders, refunds are normally issued as Czozo Wallet credit, which can be used toward any future purchase on www.czozo.com.

Where applicable under UAE consumer protection laws or where otherwise required, refunds may be processed using an alternative refund method.

Czozo Wallet Benefits

Refunds issued to your Czozo Wallet can be used immediately on your next purchase, allowing for a faster and more convenient shopping experience without waiting for bank processing times.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Items returned without their original accessories or packaging (where applicable).
  • Products that do not meet the return conditions stated in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support before sending your item back.

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